To create a return label: Visit our Returns Portal and submit a ticket to start your return or exchange.

City Blues gladly accepts returns of merchandise in its original condition—unworn, unwashed, and with all tags attached—as well as returns of defective items. Returns must be initiated within 30 days of delivery and will be refunded to the original form of payment.

Please ensure you obtain a drop-off receipt when shipping your return. City Blues is not responsible for items lost, stolen, or damaged in transit. The drop-off receipt serves as your confirmation of the return.

If you choose to return an item using your own carrier, we are not responsible for packages we do not receive.

Please note: International orders are final sale and cannot be returned or exchanged—no exceptions.

We accept returns and exchanges for products purchased through cityblues.com within 30 days of purchase.

For returns, the shipping cost will be calculated during the return process based on your location. The maximum return shipping fee is $7.95 USD, which will be deducted from your refund. Please note that customers are responsible for return shipping costs.
However, exchange requests are not subject to return shipping label fees.

We reserve the right to deny refunds if returned merchandise does not meet our return requirements (e.g., items must be unworn, unwashed, with original tags attached).

Please note:

• We do not provide return labels for orders outside the continental U.S.
• We do not reimburse return shipping costs for orders shipped to U.S. territories, international destinations.

City Blues offers returns maximum fee of $7.95 USD and free exchanges for all orders shipped within the Continental U.S. All returns and exchanges must be mailed to the address provided on the return label.

1. Obtain a Return Label: Visit our online Returns Portal to generate and print your return shipping label.
2. Include Your Packing Slip: Enclose a copy of your original packing slip inside the return package.
3. Prepare Your Package: Pack and seal your item(s) securely, preferably using the original packaging. Affix the return shipping label (sent to your email after return approval) to the outside of the package.
4. Drop Off Your Return: Bring your package to any authorized FedEx drop-off location within 28 days. We recommend using a physical location so you can receive a confirmation receipt for your records.
5. Receive Your Refund or Exchange:
   Once your return is received and processed, you’ll receive an email confirmation with details of your refund or exchange.

• Full-price and sale items in original condition, with all tags attached, may be returned for a full refund or exchanged within 30 days of the delivery date.
• Final sale items are not eligible for return or exchange.
• Items that have been worn, washed, or altered cannot be returned or exchanged.
• In-store purchases cannot be returned or exchanged through cityblues.com.
• All international orders are final sale and are not eligible for return or exchange. No exceptions.

*City Blues is fulfilling orders and processing returns five days a week, excluding holidays.

*City Blues can not provide return labels and is not responsible for the cost of shipping returns for orders outside of the Continental US.