Orders placed before 12 PM PT, Monday through Friday (excluding holidays), will begin processing the same day. Orders placed after 12 PM PT will begin processing the next business day. All orders are processed within 1–2 business days after credit card authorization.

While we do our best to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by factors beyond our control, such as severe weather or service interruptions.

Please note that during holidays and sale periods, order processing times may be longer than usual. If you have any questions about your order, please check its status online or contact us.

Once your order is submitted, your credit card will be authorized for the total amount. You’ll receive an email notification with your order confirmation.

*Note: Business days are Monday through Friday. Weekends do not account for business days. We do not ship to PO Boxes. Please provide a complete and valid street address for delivery.

We offer FREE Standard Shipping for orders with a subtotal of $100 USD and over! For orders with a subtotal exceeding $200 USD and over, we will upgrade your Free Standard Shipping to Free 2-Day Priority Shipping. If you’re a City Circle Member, you automatically qualify for Free Standard Shipping (with no cart minimum) once you’ve achieved the following tiers: Skyline. *Free shipping offer is only available for orders shipping within the U.S. and orders shipping internationally are ineligible for free shipping.

If you refuse delivery of your order, it will be returned to our distribution center. You will be refunded for the merchandise and any applicable taxes to your original form of payment once the return is received and processed. Please note: shipping charges are nonrefundable.

*City Blues and its carriers will not be shipping orders on the holidays listed above.